Shipping Policy
At Phaetus, we are committed to delivering your orders safely and efficiently. Below you will find details about our shipping locations, delivery times, shipping fees, and related terms.
Shipping Locations
Phaetus orders are shipped from either our China warehouse or our U.S. warehouse.
-
Orders to countries outside the United States are shipped from China.
-
Orders within the United States may be shipped from either China or our U.S. warehouse, depending on product availability and warehouse stock.
Shipping Couriers
We work with reliable shipping partners to ensure your order arrives safely.
-
Orders shipped from China are delivered via 4PX.
-
Orders shipped from our U.S. warehouse are delivered via USPS.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, if applicable.
Order Cut-off Time:
18:00 (GMT+08:00) China Standard Time (Shanghai)
Order Processing Time
Orders are typically processed and shipped within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Fees and Free Shipping
Shipping fees vary depending on the destination country or region. The applicable shipping fee will be displayed at checkout before you complete your order.
Free shipping may be available when your order meets the required minimum order amount for your shipping destination.
Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping warehouse.
United States
Orders shipped from our U.S. warehouse are typically delivered within 3–5 business days via USPS.
Orders to the United States may also be shipped from China depending on inventory availability. In this case, the delivery time may vary based on the international shipping route.
Orders Shipped from China
For orders shipped from China via 4PX, the estimated delivery times are as follows:
| Country / Region | Estimated Delivery Time | Shipping Fee / Free Shipping Condition |
|---|---|---|
| China | 2–3 business days | $2.00, free shipping on orders over $42 |
| United States | 5–8 business days | $8.00, free shipping on orders over $69 |
| United Kingdom | 3–5 business days | $8.00, free shipping on orders over $69 |
| Canada | 5–7 business days | $8.00, free shipping on orders over $69 |
| Germany | 4–6 business days | $8.00, free shipping on orders over $69 |
| France | 6–10 business days | $8.00, free shipping on orders over $69 |
| Italy | 6–10 business days | $8.00, free shipping on orders over $69 |
| Spain | 6–10 business days | $8.00, free shipping on orders over $69 |
| Portugal | 6–10 business days | $8.00, free shipping on orders over $69 |
| Netherlands | 6–10 business days | $8.00, free shipping on orders over $69 |
| Belgium | 6–10 business days | $8.00, free shipping on orders over $69 |
| Poland | 6–10 business days | $8.00, free shipping on orders over $69 |
| Austria | 6–10 business days | $9.90, free shipping on orders over $69 |
| Czech Republic | 6–10 business days | $8.00, free shipping on orders over $69 |
| Hungary | 6–10 business days | $8.00, free shipping on orders over $69 |
| Sweden | 8–10 business days | $8.00 |
| Norway | 8–10 business days | $8.00, free shipping on orders over $69 |
| Denmark | 6–10 business days | $8.00, free shipping on orders over $69 |
| Finland | 6–10 business days | $8.00 |
| Ireland | 10–15 business days | $8.00, free shipping on orders over $69 |
| Australia | 5–8 business days | $8.00, free shipping on orders over $69 |
| New Zealand | 6–10 business days | $8.00, free shipping on orders over $69 |
| Japan / South Korea | 7–10 business days | $6.00, free shipping on orders over $69 |
| Southeast Asia Zone 4: Brunei, Indonesia, Malaysia, Philippines, Singapore, Thailand | 8–12 business days | $6.00, free shipping on orders over $69 |
| Israel | 6–10 business days | $8.00, free shipping on orders over $69 |
| Turkey | 7–11 business days | $8.00, free shipping on orders over $69 |
| Ukraine | 10–15 business days | $10.00 |
| Mexico | 8–12 business days | $8.00, free shipping on orders over $69 |
| Brazil | 10–15 business days | $8.00, free shipping on orders over $69 |
| Chile | 8–12 business days | $8.00, free shipping on orders over $69 |
| Colombia | 19–21 business days | $12.00 |
| South Africa | 6–9 business days | $12.00 |
| India | 8–12 business days | $8.00, free shipping on orders over $69 |
| United Arab Emirates | 10–15 business days | $12.00 |
| Saudi Arabia | 10–15 business days | $12.00 |
| Malta | 6–10 business days | $10.00 |
| Croatia | 8–12 business days | $10.00, free shipping on orders over $69 |
| Serbia | 8–12 business days | $10.00, free shipping on orders over $69 |
| Bulgaria | 6–10 business days | $10.00 |
| Greece | 8–12 business days | $8.00, free shipping on orders over $69 |
Delivery times are estimates and may vary depending on customs clearance, local carrier handling, weather conditions, public holidays, or other factors beyond our control.
Duties and Taxes
Customers do not need to pay additional customs duties or import taxes for their orders. Any applicable duties and taxes are handled by Phaetus or included in the shipping arrangement.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking link to monitor the delivery status of your package.
Please allow some time for tracking information to update after the package has been dispatched.
Shipping Restrictions
Some countries, regions, or remote areas may not be available for delivery. If your location is unavailable during checkout, please contact our support team for assistance.
We may be unable to deliver to certain restricted addresses, including PO Boxes, depending on the destination and carrier service.
Lost or Delayed Shipments
While we make every effort to ensure timely delivery, delays may occasionally occur due to customs, local carrier processing, weather, holidays, or other unforeseen circumstances.
If your package is significantly delayed or appears to be lost, please contact us and we will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions about shipping or need help with your order, please contact our customer support team at:
[ops@phaetus.com]
- Choosing a selection results in a full page refresh.
- Opens in a new window.